Support Requests
Manage and track all customer support requests
5
Total
2
Pending
1
In Progress
1
Resolved
1
Urgent
SR-001
pending
high
💳billing
Unable to process payment for premium juice subscription
Customer experiencing issues with payment processing during checkout for the premium monthly subscription.
SJSarah Johnson
Jan 15, 10:30 AM
SR-005
pending
high
💳billing
Bulk order pricing not applying correctly
Corporate customer reports that bulk order discounts are not being applied correctly for orders over 50 bottles.
LTLisa Thompson
Jan 15, 08:45 AM
SR-002
in progress
medium
🥤product
Cold-pressed juice delivery delayed
Customer reports that their weekly cold-pressed juice delivery has not arrived as scheduled.
MCMichael Chen
Jan 14, 02:20 PM
3 responses
SR-003
resolved
urgent
🔧technical
App crashes when selecting custom juice blend
Mobile app consistently crashes when user tries to create a custom juice blend with more than 4 ingredients.
EREmma Rodriguez
Jan 13, 04:45 PM
7 responses
SR-004
closed
low
💬general
Question about nutritional information accuracy
Customer inquiring about the accuracy of nutritional information displayed for organic green juice blend.
DPDavid Park
Jan 12, 11:10 AM
2 responses